Refund policy

Last Updated: 29/04/2026


Thank you for shopping with SPM Goods trading as EYstreem (https://eystreem.store). Please read this policy carefully before making a purchase. 

 

1. Accepted Returns

We strive to provide quality products and if there are any defects we will happily issue a refund or replacement for products that arrive with legitimate issues. To be eligible, the item must be unused and you must contact us within 14 days of receiving your order.

Examples of accepted returns include:

  • Incorrect Item: Receiving a completely different product than what you ordered.

  • Material Defects: Holes or tears present upon arrival before the first wash.

  • Print Defects: Cracking or peeling before the first wash, or significant misalignment of the design that is not due to normal wear and tear.

  • Seam Failures: Open seams or significant stuffing leakage upon arrival.

  • Stuffing Defects: Lumps, missing stuffing, or hard clumps of material inside toy.

  • Safety Hazards: Loose parts that pose a choking hazard, or any sharp objects protruding from the toy.


Examples of what is not an accepted return:

  • Dissatisfaction with "feel" or "fit" of a t-shirt if the size matches stated dimensions.

  • Minor variations in color due to monitor calibration.

  • Slight variations in the printing process that do not affect the overall design.

  • Damage caused after delivery due to improper washing, care, or use.


2. No Change-of-Mind Refunds or Returns

All sales are final. Thank you for understanding that we can not issue refunds, exchanges, or accept returns for orders placed due to a change of mind, accidental purchase, ordering the wrong size, or because you no longer want an item. 

We strongly encourage you to:

*   Carefully review the product descriptions and size charts before placing your order.

*   Ensure your shipping address is correct at the time of purchase.


3. How to Initiate a Refund Claim

If you believe your item has a legitimate quality issue, please contact our customer service team within 14 days of the delivery date at help@spawnpointmedia.com. 

Claims submitted after this period will not be eligible for a refund claim. 

Required documentation includes the following: 

  • Your order number.

  • A detailed description of the defect.

  • Clear photographs or a short video clearly showing the issue.

We will review your claim and may require you to return the item to us for inspection. If your claim is approved, we will provide a full refund to your original payment method or ship a replacement item, at our discretion. Once approved, returns will be processed the next business day and refunds may take up to 14 business days to process. 

 

4. Lost in Transit

  • For domestic destinations (within US), lost in transit claims must be submitted within 35 days from the last carrier tracking update.

  • For international destinations (outside of US), lost in transit claims must be submitted within 40 days from the last carrier tracking update.

Claims submitted after this period will not be eligible for a refund claim.